With nearly 4,000 slots and video poker machines, 98 table games and Detroit's premier non-smoking poker room, MGM Grand Detroit is the place to see and be seen. One that is draped in modern luxuries, luxe dcor and plush places to relax and play. Provide accurate accounting of all pit and slot players comp guidelines including but not limited to all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc. MGM Grand Detroit serves up a premier gaming experience.Prepare, maintain and submit monthly slot and pit expense and comp reports.Educate and train hosted players on upcoming tournaments, promotions, and events answer all hosted players questions in a timely manner, either in person or via phone or email.Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.Provide excellent customer service and act as a good will ambassador to guests anticipate and resolve problems as appropriate.All duties are to be performed in accordance with department and property policies, practices and procedures. Responsible for maintaining and growing guest satisfaction scores by effectively solving guest complaint issues and maximizing guest enjoyment throughout the visitation process. Responsible for hosting events and promotions. Responsible for protecting company assets by accurate comp procedures and carded play evaluation. The Casino Concierge is responsible for generating and maintaining guest relationships for the purpose of generating incremental revenue.
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